Shipping policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with Neosun. We are committed to delivering your order as quickly and safely as possible. Please read the following shipping policy for information about how we process and deliver orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully completed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.
2. Shipping Times
Estimated delivery times vary depending on your location.
United Kingdom
Estimated delivery time: 5–10 business days
Europe
Estimated delivery time: 7–12 business days
International Shipping
Estimated delivery time: 8–15 business days
Please note that these delivery times are estimates only and may vary depending on shipping carriers, customs processing, and other external factors.
3. Shipping Costs
Shipping costs are calculated at checkout based on the customer's location and the selected shipping method.
From time to time, Neosun may offer free shipping promotions, which will be clearly indicated on the website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.
5. Customs, Duties and Taxes
For international orders, your shipment may be subject to customs duties, taxes, or import fees once it arrives in your country.
These charges are the responsibility of the customer and are not controlled by Neosun.
6. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
Neosun is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice a mistake in your shipping information, please contact us immediately at:
7. Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us at:
We will work with the shipping carrier to investigate the issue and help resolve the situation.
Please note that Neosun is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Neosun
Email: neosunshop@gmail.com