Refund policy
Return and Refund Policy
Last updated: March 2026
Thank you for shopping at Neosun.
At Neosun, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the conditions outlined below.
1. Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
The item must be in its original packaging
-
You must provide proof of purchase (order number or receipt)
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
To start a return, please contact us at:
neosunshop@gmail.com
2. Damaged or Incorrect Items
Please inspect your order upon reception.
If the item is defective, damaged, or if you received the wrong item, contact us immediately at:
We will evaluate the issue and make it right by offering a replacement or a full refund.
3. Non-Returnable Items
The following items cannot be returned:
-
Items that show clear signs of use
-
Items returned without original packaging
-
Items returned after the 30-day return period
4. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed automatically to your original payment method.
Please note:
-
Refund processing may take 5–10 business days depending on your bank or payment provider.
-
Original shipping costs are non-refundable unless the item was defective or incorrect.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about this Return and Refund Policy, you can contact us at:
Neosun
Email: neosunshop@gmail.com